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IT technician (m/f)

  • Open until: Always open work position
  • Type of employment: Permanent employment
  • Location: Zagreb
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Tasks and responsibilities
  • First level support in troubleshooting end user requests and incidents
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Installing, configuring and maintaining software and hardware components of computer and network systems
  • Conducting daily backup operations and backup monitoring
  • Record events and problems and their resolution in logs 
  • Establishing good relationships with all departments, colleagues and clients
  • Maintaining and updating technical documentation regularly
  • Data processing, analysis and reports
Requirements
  • High school diploma or Bachelor's degree in computer science or related field
  • 3+ years of experience in computer networks and systems maintenance.
  • Experience in using Windows Server OS (AD, DNS, DHCP, GPO)
  • Experience of working with network technologies
  • Excellent written and verbal communication skills
  • Good interpersonal skills
  • Proficient in database programming and software installation
  • Detail-oriented
  • Good problem-solving skills
  • Ability to work independently and as a part of a team
  • Ability to learn new technologies
  • Good oral and written communication skills in English
  • Driver's license: B
Considered as an advantage
  • University degree in computer science or related field
  • Experience in using network technologies (CISCO, Mikrotik)
  • Experience in using cloud servers (Google, Microsoft 365)
  • Experience in using server technologies ((Microsoft Server OS, Linux OS, Hyper-V, VMware, Veeam)

Benefits for employees

Through its benefit program, the company Duplico wants to provide a pleasant working atmosphere. We are aware of the fact that a pleasant atmosphere requires the satisfaction of the workers.

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    Supplementary health insurance

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    Christmas and Easter additional payments

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    A convenient payment for a newborn child and a welcome gift

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    Gifting children on holidays

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    More favorable conditions for lending in partner banks

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    Investing in the further professional development of workers through various additional education and training

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    Cheaper holiday reservations in Amadria hotel chain

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    Moontop benefits program

Application for a job position

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